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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Handmade Teapots webshop?

Free Shipping!

It is our policy to ship all our articles, worldwide, free of charge.

Which payment methods are accepted in the Online Shop?

Payment Methods

At, we accept the following payment methods: PayPal and all major credit cards – see the footer below the contact form.

How long will delivery take?

Delivery should be within 45 business days, not including 2-5 business days of processing.

How secure is shopping in the Online Shop? Is my data protected?

We take the protection of your data very seriously. Please, read our Refunds & Returns Policy.

What exactly happens after ordering?

Within 2-5 days from your order, we start shipping your purchase to its final destination.

Do I receive an invoice for my order?

Upon payment for your order, we send you an email with all relevant information about your purchase. Use the order ID in this email to communicate with us about what you ordered.

Send us an email