REFUNDS & RETURN POLICY AT HANDMADETEAPOTS.COM – 手工茶壶
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 business days not including 2-5 business days processing);
- You receive the wrong item;
NO REFUNDS ISSUED WHEN
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
SUBMIT REFUND REQUEST
- Within seven business days after the order is delivered;
- After 45 business days since your order was placed. You can do it by sending a message through our Contact page.
- To request a refund, you must contact us first and we will guide you through the steps.
- Please, do not send your purchase back to us until we authorize you to do so.